Shipping policy
SHIPPING POLICY
Last updated: 9/19/2026
Thank you for shopping with Pickwick Goods. This policy explains how we process and ship your order.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays) after payment clears. You'll receive an order confirmation by email immediately, and a shipping confirmation with tracking once your package leaves the warehouse.
Orders placed on weekends or holidays begin processing the next business day. During launches, sales, or holiday periods, processing can take up to 5 business days.
Where we ship
We currently ship to the United States (all 50 states, plus PO boxes and APO/FPO addresses where the carrier allows). We can't ship to freight forwarders or parcel-forwarding services, and orders placed with those addresses may be cancelled and refunded.
Delivery estimates
Estimated delivery is 3–5 business days from the date your order ships. Total time from checkout to your door is typically 4–8 business days.
Delivery estimates are estimates, not guarantees. Carrier delays, weather, and high-volume seasons can extend transit. We'll keep you updated by email if we learn of a delay affecting your order.
Shipping cost
Standard shipping is free on all US orders.
Tracking
Every order includes tracking. Once your order ships, you'll receive an email with a tracking number and link. Tracking details may take 2–5 business days to update after the shipping email is sent, as packages scan into the carrier network. If your tracking hasn't updated for 10 or more business days, contact us at support@pickwickgoods.com and we'll investigate with the carrier.
Multiple items
If your order contains more than one item, they may ship separately and arrive on different days. You won't be charged extra shipping for split shipments.
Address accuracy
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address entered by the customer. If you notice an error, email us within 12 hours of placing your order and we'll do our best to correct it before the order ships. Once an order has shipped, we can't redirect it. If a package is returned to us as undeliverable because of an address error, we'll contact you to arrange reshipment; reshipping costs may apply.
Lost, stolen, or damaged packages
- Lost in transit: If tracking shows no movement for 15 business days, or your package is confirmed lost by the carrier, we'll send a replacement or issue a full refund, your choice.
- Marked delivered but not received: Please check with household members, neighbors, your building's mail area, and the carrier. Packages are sometimes marked delivered a day early. If it hasn't turned up within 3 business days of the delivery scan, contact us and we'll help file a carrier claim and find a solution.
- Damaged on arrival: Email us within 7 days of delivery with photos of the item and packaging. We'll send a replacement at no cost.
Order changes and cancellations
You can cancel or change an order by emailing us within 12 hours of placing it. After that, the order has likely entered fulfillment and can't be changed. If it's too late to cancel, you can return the item under our Refund & Return Policy once it arrives.
Questions
Email support@pickwickgoods.com. We try to respond within one business day. Please allow 1–3 business days to receive a response.