Refund policy
REFUND & RETURN POLICY
Last updated: 9/22/2026
We want you to love what you ordered. If you don't, here's how returns and refunds work.
15-day returns
If you're not satisfied with your purchase, you can return it within 15 days of delivery for a full refund of the product price, provided the item is unused.
Return conditions
To be eligible for a return, the item must be:
- Returned within 15 days of the delivery date shown in tracking
- In its original packaging with all included parts and accessories (for the slicer: the unit, all blades, the storage case, and any included accessories)
- Unused. Items that have been used, assembled for use, or had blades removed from their storage case are not eligible for return.
Free gifts and promotional items included with your order must be returned with the main item, or their retail value will be deducted from the refund.
How to start a return
- Email support@pickwickgoods.com with your order number and the reason for the return. Photos help if the item is damaged or defective.
- We'll reply within one business day with return instructions and the return address. Please don't ship anything back before receiving instructions; returns sent to the wrong address can't be refunded.
- Pack the item securely and ship it using a tracked service. Keep your tracking number.
- Once we receive and inspect the return, we'll email you and process the refund.
Who pays return shipping
- Defective, damaged, or wrong item: We cover return shipping (or we'll tell you to keep the item and send a replacement).
- Changed your mind, no longer needed, or ordered the wrong color: The customer pays return shipping. Our original outbound shipping cost was free, so nothing is deducted from the product price.
Because some items are fulfilled from partner warehouses, the return address may differ from our business address. We'll always give you the correct address in your return instructions.
Refund timing
Refunds are issued to your original payment method within 5–7 business days after we receive and approve the return. Depending on your bank or card issuer, it can take an additional 3–10 business days to appear on your statement. If it's been more than 15 business days since we confirmed your refund, contact your bank first, then email us and we'll help trace it.
Damaged, defective, or incorrect items
Email us within 7 days of delivery with your order number and photos. We'll send a replacement or issue a full refund. In most cases you won't need to send the item back.
Exchanges
We don't process direct exchanges. The fastest way to get a different item or color is to return the original for a refund and place a new order.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you've done all of this and still haven't received your refund, email us.
Non-returnable items
- Gift cards
- Items marked "final sale" at the time of purchase
- Items that have been used
- Items returned more than 15 days after delivery
- Items returned without contacting us first
Chargebacks
If you have a problem with your order, please contact us before filing a dispute with your bank. We resolve nearly every issue within one business day, and a refund from us reaches you faster than a chargeback. Chargebacks filed while a refund or replacement is already in progress may be contested with our shipping and communication records.
Questions
Email support@pickwickgoods.com. We try to respond within one business day. Please allow 1-3 business days to receive a response.